Key Accounts Coordinator
Listing reference: grind_000496
Listing status: Under Review
Apply by: 20 September 2024
Position summary
Industry: Distribution, Transport & Logistics
Job category: Distribution
Location: Durban
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
United Container Depots is looking to secure the permanent services of a Key Accounts Coordinator to join their Durban office. All suitably qualified and experienced candidates are invited to apply for this vacancy.
Job description
DUTIES AND RESPONSIBILITIES
The successful applicant will be responsible for but not limited to:
Stock Reconciliation
- Managing daily stock reconciliation of loads dispatched from the depot.
- Managing daily reconciliation of loads received at offloading site.
- Publishing daily stock reports to Management and customers.
- Managing daily tracking of trucks.
- Conducting investigations for any loads that have not arrived at offloading destination in prescribed period.
- Ensuring accurate reconciliation of stock per vessel.
- Liaising with Transport Department on queries on loads.
- Finance & Reporting Functions
- Prepare weekly planning & execution of customers Invoicing according to the SLAs.
- Prepare weekly and monthly invoicing reports per client.
- Ensuring strict adherence to deadlines.
- Ensuring correct rates are being charged by the suppliers.
- Ensuring that correct rates are charged to customers and that all loads are invoiced and recovered for.
- Ensuring purchase orders are processed by customer.
- Updating monthly transport rate cards and communicate revised rates with customer and transporters.
- Capturing monthly revised rates on TMS system.
- Preparing internal and external month end reports
Operational Function
- Liaising daily with Transport team to ensure that agreed volumes are being uplifted.
- Liaising and plan with all stakeholders each shipment.
- Communicating any deviations or problems encountered immediately to Management.
Supplier Communication
Acknowledging, attending, and resolve all suppliers’ payments and invoicing queries
Communicating with Commercial Manager & Finance Department for any supplier rates issues.
Acknowledging, attending, and resolve all suppliers’ payments and invoicing queries
Communicating with Commercial Manager & Finance Department for any supplier rates issues.
Customer Communication
- Acknowledge, attend, and resolve all Customer Payments and Invoicing Queries.
- Communicate with Commercial Manager for any customer rates issues.
- Prepare quotations for customers.
- Update monthly customer rates.
Daily Activities
- Communication to clients and contractors.
- Manage customer expectations.
- Deviation Management.
- Reporting to Management on daily performance.
- Internal & external non-conformances.
- Internal & External reporting.
- Daily & Weekly Management Reporting.
- Monthly management reporting.
Minimum requirements
Qualification/s:
Matric /Grade 12Diploma or Degree in Logistics
Computer Literate – Word, Intermediate Excel (VLOOKUP & formulas)
Experience
A minimum of 3-5 years’ experience in the road transport / logistics industry with customer service experience.
Required skills:
- Bilingual is advantageous.
- Presentable with outgoing well-spoken, confident & friendly communication skills.
- Excellent attention to details.
- Proficient in Excel.
- Data analysis and statistical aptitude.
- Highly conscientious and diligent.
- Driver’s license.
- Ability to take responsibilities, use and work well in a team and independently.
- Willing to learn and accept responsibilities.