Client Service Agent
Position summary
Introduction
Job description
Duties and responsibilities
• Ensure open communication between company and customer
• Liaise with client regarding queries or other job related enquiries
• Distribution of enquiries to various departments
• Liaise with technical & sales departments to ensure accurate quoting
• Timeous and accurate quotations and invoicing
• Liaising and maintain open communication with manufacturers where required
• Liaising with suppliers to ensure co-ordination of all external work is conducted in a timeous manner
• Quotation follow-ups.
• Upon confirmation, proceed with work scheduling and team mobilization
• Arranging of travel requirements for service technicians in Africa
• Ensure jobs are controlled and coordinated within budget
• Arrange subsistence, communication and insurance for travelling technicians
• Check certificates and time sheets after engineers return
• Ensure all front-end information is accurate and complete
• Responsible for remaining informed of the latest pricing policies
• Ensure all job info and costs are captured accurately throughout job costing process
• Maintain live records on the CRM system
• Maintain manufacturers’ certification records
• Ensure proper paperwork is submitted to accounts department
• Ensure accounts are opened for all new clients
• Gather information for technicians
• Respond to clients queries and enquiries after hours when required
• Maintenance of existing customer relationships
Minimum requirements
•
Education, experience and competencies required
• Grade 12 (minimum)
• At least 3 years administration experience
• CRM system experience
• Technical knowledge of the marine safety and services industry would be advantageous
• Creative and enthusiastic
• Strong communication skills at all levels, both written and oral
• Good negotiation skills
• Project management skills
• Fully PC literate with a sound understanding of Microsoft office tools
• Client liaison training and/or experience advantageous
• Ability to interact with managers, customers and sales executives
• Ability to make and action decisions in an effective manner
• Well organized with an attention to exacting detail
Applicants to send their CV’s to the HR Department, recruitment@sturrockgrindrod.com. State the name of the position as a reference on your application. Application date closes Tuesday, 26 November 2024.
Due consideration will be given to the company’s equity targets.
Please note that the position has been opened to internal and external candidates.