Main Purpose of the Job:

Manage all communication and documentation related to the management and execution of commercial and other relevant contracts; and assist in the review of commercial contracts and assist with the contractual needs of the business.

• Administration and updating of customer agreements.
• Monitoring, renewal and SLA design and management.
• Drafting, amending, and concluding the relevant contract and other agreements.
• Keeping accurate records of correspondence, communication, validity, and contractual conditions.
• Implement reliable procedures, systems, and controls for the accurate and effective administration of all contracts.
• Assist in all aspects of effectively managing contracts.
• Perform rate updates and communication.
• Implement change management as required.
• Customer onboarding and coordination (Link between operations, finance and commercial)
• Perform customer vetting and KYC, ensuring compliance.
• Management of key accounts and providing the relevant support.
• Reporting and monitoring customer performance reporting.
• Conduct customer and market research and analysis.
• Address customer queries timeously.
• Customer engagement and relationship building.
• Tender, RFP and RFP research, information, and preparation.
• Commercial, contractual, and general administrative support.
• Review of insurance, risk, legal, service level agreements, terminal regulations, customer contracts, etc.

Experience:

• Corporate governance administration and risk mitigation
• Need to have a logistics background and minimum BCOM or similar tertiary qualification
• Legal experience in terms of customer contracts
• International or Africa Cross border logistics experience